Last updated: 22 August 2026
Privacy Policy
Lussh Bath & Co, operated by Lussh Bath & Co (proprietorship), respects your privacy and is committed to protecting the personal information you share with us.
Information We Collect
When you contact us, visit our website or submit an enquiry through a Meta Instant Form, we may collect:
- Your name
- Phone number
- Email address
- Company name and city
- Type of business or enquiry
- Number of rooms in the property
- Approximate product quantity required
- Expected purchase or installation timeline
- Any other information you voluntarily provide
How We Use Your Information
We use this information to:
- Understand your hospitality or business requirements
- Recommend suitable dispenser products
- Prepare and share customised quotations
- Contact you by phone, WhatsApp or email regarding your enquiry
- Provide customer service and business support
- Maintain necessary business records
- Improve our products, services and customer experience
- Comply with applicable legal obligations
We will only use your information for purposes connected with your enquiry or where you have otherwise provided consent.
Sharing of Information
We do not sell or rent your personal information.
Your information may be shared with trusted service providers who assist us with website hosting, communication, customer management, order fulfilment or logistics. We may also share information where required by law or a competent government authority.
When information is collected through Facebook or Instagram, Meta may process the information according to its own privacy policy and terms.
Data Retention
We retain personal information only for as long as reasonably necessary to respond to your enquiry, provide services, maintain legitimate business records or comply with legal requirements.
Data Security
We use reasonable administrative and technical measures to protect personal information against unauthorised access, loss, misuse or disclosure. However, no method of electronic transmission or storage is completely secure.
Your Rights
Subject to applicable law, you may request:
- Access to the personal information we hold about you
- Correction or updating of inaccurate information
- Deletion of information that is no longer required
- Withdrawal of your consent for future communications
- Information about how your data is being used
To exercise these rights or raise a privacy concern, contact us using the email address below.
Cookies and Third-Party Services
Our website may use essential cookies and analytics tools to operate the website and understand how visitors use it. Links to third-party websites or services are governed by their respective privacy policies.
We use the Meta Pixel (Meta Platforms Ireland Limited) to measure how our advertising performs. It records pages viewed, products viewed, items added to an order, checkouts started and completed orders, including the order value and currency, along with your device, browser and IP address, and sets cookies in your browser. Meta uses this to report on and optimise our advertising. We do not upload customer lists or contact details to Meta.
Visitors in the EEA, the UK and Switzerland are asked to accept or reject these measurement cookies before any of this runs, and nothing is sent to Meta unless you accept. You can change your choice at any time by clearing this site's cookies and site data in your browser, and you can opt out of Meta's ad personalisation in your Meta account settings. Elsewhere, measurement runs by default subject to applicable opt-outs.
Children's Privacy
Our products and enquiry forms are intended for businesses and adults. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy periodically. The revised policy will be published on this page with an updated date.
Contact Us
Lussh Bath & Co
Email: mehul.sharma@lusshbath.com
For any questions, correction requests, deletion requests or complaints concerning your personal information, please contact us at the email address above.